Last Updated: May 15, 2025

1. Introduction

Gsole ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, mobile application, or services (collectively, the "Services"). We comply with the European Union's General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).If you have any questions about this policy, please contact us at info@gsole.shop.

 

2. Personal Data

We collect personal data that you provide directly, data collected automatically, and data from third parties. Below are the categories of personal data we may collect:

2.1 Data You Provide

Identity and Contact Data: Name, email address, phone number, billing address, and account credentials when you register or make a purchase.

Transaction Data: Payment details (e.g., credit card information, bank account details) and purchase history.

Communication Data: Information you provide when contacting us, such as through customer support or feedback forms.

User Content: Any data you upload or submit, such as reviews or preferences.

2.2 Data Collected Automatically

Usage Data: Information about how you interact with our Services, including pages visited, time spent, and features used.

Device and Technical Data: IP address, browser type, operating system, device identifiers, and geolocation data (with your consent where required).

Cookies and Tracking Technologies: Data collected via cookies and similar technologies to enhance your experience and analyze usage. See our Cookie Policy for details.

2.3 Data from Third Parties

Third-Party Services: Data from social media platforms or payment processors when you link accounts or make payments.

Analytics Providers: Aggregated data from tools like Google Analytics to understand usage trends.

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3. How We Use Your Personal Data

We process your personal data based on lawful grounds under GDPR and PDPA, including consent, contractual necessity, legal obligations, or legitimate interests. We use your data to:

Provide and Improve Services: Process transactions, deliver services, personalize your experience, and enhance functionality.

Communicate with You: Respond to inquiries, send service updates, and provide customer support.

Marketing and Promotions: Send promotional offers or newsletters (with your consent, where required). You may opt out at any time.

Analytics and Research: Analyze usage trends to improve our Services and develop new features.

Security and Fraud Prevention: Detect and prevent fraud, unauthorized access, or other illegal activities.

Legal Compliance: Comply with applicable laws, regulations, or legal processes.

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4. Legal Basis for Processing (GDPR)For users in the European Economic Area (EEA), we process personal data based on the following GDPR legal bases:

Consent: For marketing communications, cookies, or processing sensitive data (e.g., precise geolocation).

Contractual Necessity: To fulfill our obligations under a contract, such as delivering purchased services.

Legitimate Interests: For activities like improving our Services, fraud prevention, or analytics, provided your rights are not overridden.

Legal Obligation: To comply with legal requirements, such as tax reporting or responding to lawful requests.

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5. Disclosure of Personal Data

We may share your personal data with:

Service Providers: Third parties that provide services on our behalf, such as payment processors, cloud storage providers, or analytics tools. These providers are contractually obligated to protect your data.

Business Partners: With your consent, we may share data with partners for joint promotions or services.

Legal Authorities: When required by law, such as in response to a court order or regulatory request.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell your personal data to third parties.

 

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA or Singapore, including the United States. We ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs): For transfers to countries without an adequacy decision under GDPR.

Binding Corporate Rules: Where applicable for intra-group transfers.

PDPA Compliance: Ensuring recipients outside Singapore provide a comparable standard of protection.

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7. Data Security

We implement technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest.

Regular security assessments and audits.

Access controls to limit data access to authorized personnel only.

However, no system is completely secure, and we cannot guarantee absolute security.

 

8. Your Rights

You have the following rights under GDPR and PDPA, subject to certain conditions:

Access: Request a copy of your personal data.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request deletion of your data (e.g., when no longer necessary or if consent is withdrawn).

Restriction: Restrict processing in certain cases, such as while we verify a request.

Data Portability: Receive your data in a structured, machine-readable format or have it transferred to another controller.

Object: Object to processing based on legitimate interests, including direct marketing.

Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Lodge a Complaint: Contact a supervisory authority (e.g., an EU Data Protection Authority or Singapore’s Personal Data Protection Commission).

To exercise these rights, contact us at info@gsole.shop. We will respond within one month (extendable under GDPR for complex requests) or within 30 days under PDPA.

 

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

Account data is retained while your account is active and for a reasonable period after closure.

Transaction data is kept for seven years to comply with tax laws.

Marketing data is retained until you unsubscribe or withdraw consent.

Data no longer needed is securely deleted or anonymized.

 

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through our Cookie Consent Tool. For more details, see our Cookie Policy.

 

11. Children’s Privacy

Our Services are not directed to individuals under 16 (GDPR) or 13 (PDPA). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us at info@gsole.shop.

 

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our Services. The updated policy will be effective when posted.

 

13. Contact Us

For questions, concerns, or to exercise your rights, please contact info@gsole.shop

Address: Gsole, Blk 10B, Bedok South Av 2, Singapore 461010